Privacy Policy

ONYX Electric LLC
Effective date: October 1, 2026

This Privacy Policy explains how ONYX Electric LLC (“ONYX Electric,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit onyxelectricfl.com, book or request service, call or text us, or otherwise interact with us. It also explains how our internal business software uses data received from Google APIs.

1. Who We Are

ONYX Electric LLC is a residential electrical contractor serving the Tampa Bay area of Florida (Hillsborough, Pinellas, and Pasco counties).

ONYX Electric LLC
12718 Dupont Cir, Tampa, FL 33626
Phone: (727) 303-1602
Email: info@onyxelectricfl.com

2. Information We Collect

Information you give us. When you request an estimate, book an appointment, call, text, email, or fill out a form, we may collect your name, phone number, email address, service address, details and photos of the work you need, appointment preferences, and any messages you send us. Payments are processed by our payment and field-service providers; we do not store full card numbers on our website.

Information collected automatically. When you visit our website we, and the providers we use, may collect your IP address, browser and device type, pages visited, referring website, the date and time of your visit, and advertising click identifiers (for example, the Google Click ID, or GCLID), using cookies, pixels, and similar technologies.

Information from other sources. We receive service requests from lead and advertising platforms such as Google Local Services Ads, Google Ads, Thumbtack, and Home Depot Pro Referral. These requests may include your name, phone number, service address, and a description of the work. Calls to our tracking numbers are handled by a call-tracking provider and may be recorded.

3. How We Use Information

To respond to inquiries, provide estimates, schedule appointments, and perform electrical work;
To send appointment confirmations, reminders, arrival updates, estimates, invoices, and receipts;
To process payments and keep business, tax, and permit records;
To provide customer support and handle warranty requests;
To measure and improve our advertising, for example by learning which ads led to a booked job;
To maintain, secure, and improve our website and business systems;
To comply with the law and protect our rights, our customers, and our staff.

We may use automated tools, including AI-assisted messaging, to help us reply quickly to service requests. A member of our team stays responsible for every customer conversation.

4. Text Messages (SMS)

If you give us your mobile number and agree to receive texts, we send transactional messages only: replies to your requests, appointment confirmations and reminders, scheduling updates, estimates, and invoices. We do not send marketing text messages.

How often we text depends on your service activity. Message and data rates may apply.
Reply STOP to opt out at any time. Reply HELP for help, or call (727) 303-1602.
Agreeing to receive texts is not a condition of buying any service.
We do not sell, rent, or share your mobile number or text-messaging consent with third parties or affiliates for their marketing or promotional purposes. Text-messaging opt-in data is not shared with any third party, except with the service providers that deliver messages on our behalf.

5. Phone Calls

Calls to and from ONYX Electric may be recorded and transcribed for quality, training, scheduling accuracy, and record-keeping.

6. Cookies, Analytics, and Advertising

We use cookies and similar technologies, including Google Analytics, Google Tag Manager, and Google Ads conversion tracking, to understand how visitors use our site and to measure how well our ads work. To measure conversions, we may send Google a hashed (one-way encrypted) version of the email address or phone number you gave us, along with an ad click identifier.

You can control cookies in your browser settings. You can manage Google ad personalization at adssettings.google.com and opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on. To learn more about how Google uses data, see How Google uses information from sites or apps that use its services.

7. How We Share Information

We do not sell your personal information. We share it only:

With service providers who help us run the business, such as field-service and scheduling software, payment processing, call tracking, email and text delivery, website hosting, and cloud databases. They may use the information only to provide services to us.
With advertising platforms (such as Google) only in the limited, hashed form described in Section 6, to measure ad performance;
With permitting and inspection authorities when the law requires it for your job;
For legal reasons: to comply with the law, a court order, or a lawful request, or to protect rights, property, or safety;
In a business transfer, such as a merger or sale of the business, subject to this Policy;
With your consent, or at your direction.

8. Google API Services and Google User Data

ONYX Electric uses its own internal business software, the “ONYX Electric” application, to manage leads, scheduling, and advertising performance. This application is used only by ONYX Electric staff. It is not offered to the public, and it connects only to Google accounts owned or managed by ONYX Electric.

Data we access. With authorization granted through Google OAuth, the application may access:

Google Ads data (including Google Local Services Ads), such as campaign, ad, keyword, budget, and performance reports, conversion actions, and lead details submitted by customers through our ads (for example, name, phone number, service area, job type, and messages);
The basic Google account profile (name and email address) of the ONYX Electric staff member who authorizes the connection.

How we use it. We use this data only to run our business and to provide or improve features of the application. This includes reporting on ad performance, managing our campaigns, responding to and scheduling customer service requests, and uploading offline conversion data (such as when a lead becomes a booked job) back to our own Google Ads account.

What we do not do. We do not sell Google user data. We do not use it to serve ads or for advertising unrelated to our own Google Ads accounts. We do not transfer it to data brokers or information resellers. We do not use it to determine creditworthiness or for lending. We do not use it to develop, improve, or train generalized artificial intelligence or machine-learning models. People can read this data only when that is necessary to operate our business or the application, for security purposes, to comply with the law, or with your permission.

Sharing. Google user data is shared only with the service providers that host and operate the application (such as our cloud database and hosting providers), only to run the application, and under confidentiality and security obligations. It may also be shared where the law requires.

Storage, protection, and retention. Google user data is stored in secured cloud databases in the United States. Data is encrypted in transit, and access is limited to authorized ONYX Electric personnel. OAuth tokens are stored securely and used only by the application. We keep data received from Google APIs only as long as we need it for the purposes above or as the law requires, and then delete it.

Revoking access and deletion. An authorizing user can revoke the application’s access at any time at myaccount.google.com/permissions. To ask us to delete data received from Google APIs, email info@onyxelectricfl.com. We will process the request within 30 days, unless the law requires us to keep the data.

Limited Use. ONYX Electric’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

9. Data Retention

We keep customer and job records for as long as we need them to provide service, honor warranties, and meet legal, tax, licensing, and permit record-keeping requirements. When information is no longer needed, we delete it or make it anonymous.

10. Data Security

We use reasonable administrative, technical, and physical safeguards, including encrypted connections, access controls, and two-factor authentication on business systems. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

11. Your Choices and Rights

You may ask us to access, correct, or delete your personal information, and you may opt out of text messages (reply STOP) or emails at any time. To make a request, contact us using the details in Section 15. We may need to verify your identity, and we may keep certain records where the law requires it.

12. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it.

13. Third-Party Links

Our website may link to third-party websites and services, such as our online booking portal, review sites, and payment pages. Their own privacy policies govern those services.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” above shows when it was last revised. If we make significant changes, we will post a notice on our website.

15. Contact Us

If you have questions about this Privacy Policy, or want to make a privacy request, contact us: